Exceeding expectations

With an excess of 90% of Von’s business coming from referrals, it is impossible to deny that Von is a top selling agent in Brisbane.

So what makes Von so special? Her enthusiasm and commitment is never-ending. Von’s warm personality and unrelenting dedication to achieve her client’s goals has cemented Von as a powerhouse in the property industry. Von will travel across Brisbane to meet her client’s requirements. In fact, Von has had tremendous success in securing sales and purchases for clients within 37 different suburbs. That’s a lot of very satisfied customers!

Throughout Von’s extensive experience in the real estate business, Von has built a strong rapport with every client. Von’s point of difference is her ability to listen to what her clients want, and to deliver on these desires. Her warmth and commitment to her client’s needs ensures the success of their goals. This underlies everything she does.

Steadfast in the notion that property is a vehicle for wealth creation, Von can provide you with strategic guidance on improving capital values and return on investment. Thanks to word-of-mouth referrals, Von’s work as a buyer’s agent has exploded. Von has a constant stream of new and returning clients who love her unique, enthusiastic and professional approach to the real estate industry.

With Von’s tenacity and infectious charisma, you can rest assured that you’ll be well cared for in the buying, selling or investing process.

Personable, creative, committed.

Jacquelyn’s inspiration for selling real estate has cultivated over years of travel along with her interest in architecture and interior design abroad and on home soil.  She has successfully spent the past 10 years providing home staging services to sellers, in turn resulting in quick sales and maximum returns by attracting and influencing potential buyers.

Jacquelyn’s sophisticated understanding of what influences buyers and her astute ability to transform and market properties is at the forefront of real estate trends. Her approach to selling transcends the traditional role of agents. With a wealth of experience in the service industry along with her passion for the Real Estate, Jacquelyn provides her clients with a mindful and committed service ensuring maximum return on time, money and investment.

Rental Manager John Barnes is a patient, easy-going and detailed professional with extensive experience working in the Energy sector. As Pinnacle Properties’ Rental Manager, John is responsible for taking care of tenants, working for owners and looking out for their interests. Prior to joining the Pinnacle Properties team, John was a Senior Project Engineer for Origin Energy, where he worked for eighteen years. The skills he developed and refined there have been highly transferrable to his current role at Pinnacle Properties. Aside from John’s professional experience, he also brings his own personal experience as a property owner and investor. Through this lens, John understands the industry and position landlords are in; trusting someone with the management of their asset. John is highly aware that an investment property is a highly valued asset and in this he is highly empathetic and personable.

Well-travelled and an expert in customer service, our Client Services Manager, Cherie Irving, is the woman you want to be looking after you. Having bought and sold property in four countries, Cherie’s competitive edge is not only her international knowledge of the real estate market but ability to understand and relate to others.

While Cherie has been involved in the property industry—personally and professionally—for some time now, her main background and passion is customer service. Cherie is a firm believer that the customer always comes first and embodies this mentality throughout all of her client relations. She is there to smooth the path for buyers and sellers alike, to ensure the process is understood and deadlines are met. Cherie is always working to ensure that settlement day is a time of celebration for all.

Kind, enthusiastic and always conscious of the client’s experience, Cherie’s strength is her ability to bring out the best in others. Whether you’re buying, selling or investing in a property, Cherie will always keep your interests at the forefront of her mind.

Rental Manager, Kim Ives, is a hard-working and committed individual who we are lucky to have on our team. Prior to working at Pinnacle Properties, Kim managed a small, independent café. In this position, Kim was in charge of a myriad of tasks and responsibilities, however, her primary focus was always on fostering and building positive customer relationships. Kim has a strong background in hospitality and it is from these experiences that she brings with her highly developed and effective customer service skills. From paperwork to liaising with clients to managing the rentals properties, Kim approaches her work in a diligent, calm and highly professional manner.

Pinnacle Properties’ Marketing Manager, Lucero Fecioru, is our resident social media marketer and design extraordinaire. With eight years experience in communication, public relations, event planning, design and marketing, Lucero has a plethora of talents.

Having worked in both Mexico and Spain, Lucero brings with her a wealth of international knowledge and experience. In particular, she is an expert in creating, engaging and visually appealing designs. Regarded by her colleagues as hardworking, committed, self-motivated and positive, Lucero is a cherished asset who we are lucky to have on our team.

Mikaela is our newest addition to the Pinnacle team, and started in April as the Personal Assistant to our Property Consultant & Buyer’s Agent, Von Barnes.

She’s a Gridiron and weight-lifting lover and is passionate about sharing her love of fitness with others: in addition to her work at Pinnacle, Mikaela runs a strength and conditioning coaching business.

Mikaela enjoys her fast-paced life, packing as much as she can into each day. Despite her tendency to go “full steam ahead!” at all times, she’s also a warm and welcoming face in the office. Perhaps it’s her hometown roots showing through: born and bred in Maleny, Mikaela still carries that typical laid-back country demeanor.

Mikaela is always keen to chat to colleagues, customers and prospective clients, and loves helping her team out however she can. Tip: she’s a dog lover, so ask her about her pups to instantly get into her good books!

Beth is an outgoing and enthusiastic individual who made the moved up from Sydney to pursue a career in real estate and follow in her mother, Von’s, footsteps. Von is an extremely talented agent with a warm personality and with 90% of her business coming from referrals it’s no wonder that success should run in the family.

At just 18 Beth has almost three years of experience in retail from working in well- known companies such as MacDonald’s and Coles to working as a Casual Catering Assistant. With the skills gained in her experiences and her ability to create a conversation with anyone Beth, can take on challenges of all types. As an avid conversationalist and with her undying enthusiasm, Beth can find and fully understand what it is you are searching for and help you to achieve your dream.